Thank you for shopping with Zodab. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed on www.zodab.in. By placing an order, you agree to the terms mentioned below.
We aim to provide seamless delivery, safe packaging, and a reliable shopping experience for all skincare, baby-care, beauty, and hair care products.
1. Order Processing Time
Once your order is placed successfully, it enters our processing cycle. Processing time includes:
- Product quality check
- Packaging and labeling
- Handover to the courier partner
⏳ Processing Time:
1–2 business days
(Weekends, public holidays, and high-sale days may affect processing time.)
Customers will receive notifications through email or SMS (if available) when:
- The Order is confirmed
- The order is dispatched
- The order is out for delivery
2. Delivery Timeframe
Delivery times depend on your location:
📍 Metro Cities: 3–5 business days
📍 Tier 2 & 3 Cities: 4–7 business days
📍 Remote / Rural Locations: 6–10 business days
These timelines are estimated and depend on courier partner efficiency, weather, festivals, operational delays, and unforeseen circumstances.
3. Shipping Charges
We believe care should be accessible — so we offer:
✔ Free delivery on all prepaid orders
✔ COD charges may apply depending on location
Shipping charges (if applicable) will be shown at checkout before payment.
4. Cash on Delivery (COD)
COD is available on selected pin codes and may include a small handling fee.
Before delivery, the courier may:
- Call for address verification
- Ask for OTP confirmation
- Verify order value
Orders with repeated COD cancellations may require prepaid payment for future orders.
5. Shipment Tracking
Once your order is dispatched, a tracking link will be shared via:
📩 Email
📱 SMS (if available)
You can track:
- Package movement
- Current status
- Expected delivery date
- Courier partner details
If tracking doesn’t update for 48–72 hours, please contact support.
6. Undelivered or Failed Delivery Attempts
A delivery may fail due to:
- Incorrect address
- Phone number unavailable
- Customer unavailable
- Refusal to accept the package
- COVID or building entry restrictions
Courier partners usually make 1–3 redelivery attempts.
If delivery still fails, the product will be returned to our warehouse.
Re-shipping may require:
- Additional charges
- Address confirmation
- Prepaid payment mode
7. Packaging & Safety
All products are packed with:
✔ Tamper-proof sealing
✔ Leak-proof safety film for liquid products
✔ Cushioning material to prevent damage
✔ Baby-safe and hygiene-safe handling process
We ensure all skincare, haircare, and baby-care items are handled with care to maintain quality.
8. Delayed or Stuck Shipments
In rare cases, delivery may be delayed due to:
- Courier issues
- Weather conditions
- Government restrictions
- Festivals or operational load
If your order is delayed beyond the normal delivery window, you may request:
- Delivery update
- Fresh shipment dispatch (case-to-case basis)
- Refund (only if the order is confirmed lost in transit)
9. Damaged or Missing Items in Delivery
If you receive:
- Damaged product
- Open or tampered packaging
- Wrong items
- Missing items
Please contact us within 48 hours of delivery with:
📌 Order ID
📌 Clear photos/video of packaging & product
📌 Reason for claim
Visible proof helps us process your replacement quickly.
10. International Shipping
Currently, Zodab ships only within India.
International delivery may be introduced in the future.
11. Address Change After Order
Address updates are possible only before dispatch.
Once the order is shipped, address changes depend on courier approval and may not always be possible.
12. Customer Support
For queries regarding delivery, tracking, shipment status, or packaging issues, contact us:
📩 support@zodab.in
📍 Agra, Uttar Pradesh, India
🌐 www.zodab.in
Support response time: 24–48 business hours
Our Commitment
We work hard to ensure:
- Reliable courier partners
- Safe and hygienic packaging
- Affordable and transparent shipping
- Smooth and trusted customer experience
Your trust means everything — and we strive to deliver it with every order.